conflict management requires problem-solving. which of the following is often referred to as a problem-solving technique and used extensively in conflict resolution?

A、confrontation

B、compromise

C、smoothing

D、forcing

E、withdrawal

project risk management is based on which of the following premises:

A、the future is unknown.

B、unknowns can result in risks or opportunities.

C、we cannot control risk events.

D、project risk impact can be measured and controlled

E、all of the above.

in project-driven companies, costs are usually billed againest the project based upon:

A、the burdened labor rate of the actual employees who performed the work.

B、the burdened labor rate of the line organization average salary.

C、the burdened labor rate of the company average salary.

D、the burdened labor rate of the average salary of the project team members.

E、none of the above.

the major difference between project and line management is that the project manager may not have any control over which basic management function?

A、decision-making

B、staffing

C、rewarding

D、tracking/monitoring

E、reviewing

an informal communication network on a project and within an organization is called a(n):

A、free upward flow

B、free horizontal flow

C、unrestricted communication flow

D、grapevine

E、open network

（ ） is associated with a buyer's request for materials or equipment to meet a particular need or accomplish a specific purpose.

A、express warranty

B、implied warranty of merchantability

C、implied warranty of fitness for a particular purpose

D、prescribed warranty

E、none of the above.

a recurring communication pattern within the project organization or company is called a:

A、free-form matrix

B、structured matrix

C、network

D、rigid channel

E、none of the above.

by which process may an unsuccessful supplier seek remedy for unjust awards?

A、contract dispute

B、stop work order

C、bid protest

D、coffective action

E、none of the above.

the "zero defect" concept was proposed by:

A、deming

B、juran

C、crosby

D、tagushi

E、a and d only

risk classified as unknown unknowns (i.e., those which cannot be identified or evaluated):

A、should be deflected to the contracting officer

B、should be handled via contingency allowances

C、should be ignored, since they cannot be identified

D、should be ignored, since they are not covered in the project risk assessment

E、c and d