non-verbal communication includes:

A、body movement

B、gestures

C、facial expressions

D、the way we move our hands

E、all of the above

smoothing out resource requirements from period to period is called resource （ ）.

A、allocation.

B、partitioning

C、leveling.

D、quantification

E、none of above.

one of your project team members has made a technological breakthrough on an r & d project. the result will be new business for the company, as well as a company patent. the team member received a company bonus. the motivational strategy used here is:

A、job enrichment

B、linking pay and performance

C、behavior modification

D、freedom in the work place

E、all of the above

to determine what causes the majority of quality problems in a process, a very useful tool is the:

A、cause and effect diagrams.

B、flow chart.

C、control chart.

D、pareto chart.

E、trend chart.

herzberg identified factors which, if present, will lead to increased motivation. a typical factor would be:

A、good supervision

B、job security

C、regular promotions

D、good salary

E、a dental plan

a(n) （ ） system is designed to ensure the timely availability of nonhuman resources, and includes the cost in procurement, shipping/freight, storage and loss.

A、inventory control.

B、materials management.

C、procurement.

D、all of the above.

E、a and c only.

a line manager possesses information which the project team needs, but withholds the information. the results in a(n):

A、blindspot

B、facade

C、region of influence

D、communication power base

E、none of the above

when subordinates know pertinent information that is not known by the project manager, the result is:

A、blindspot

B、facade

C、region of influence

D、communication power base

E、none of the above

which of the following utility functions reflects risk-aversion:

A、uniform

B、increasing

C、decreasing

D、exponential

E、b and d only

which of the following is not an input to quality planning?

A、scope statement.

B、regulations.

C、work results.

D、standards.

E、quality policy.