a deficiency in characteristics that render the quality of the material/service unacceptable is usually referred to as:

A、defective

B、defect

C、non-conformance

D、poor workmanship

E、lack of fitness for use

which of the following is not an input to quality planning?

A、scope statement.

B、regulations.

C、work results.

D、standards.

E、quality policy.

there are two major types of reserves used on projects. the （ ） is for (usually major) scope changes that were not considered as part of the original plan, whereas the （ ） is to compensate for minor changes in estimating, escalation factors.

A、management reserve, unplanned allowance fund.

B、management reserve, contingency.

C、contingency fund, management reserve.

D、unplanned allowance fund, budgetary reserve.

E、unplanned reserve, planned reserve.

which of the following networking methods allows us to show that the last 10% of one element cannot be completed until 62% of a previous element has been completed?

A、pert

B、adm

C、pdm

D、all of the above.

E、a and c only.

a(n) （ ） system is designed to ensure the timely availability of nonhuman resources, and includes the cost in procurement, shipping/freight, storage and loss.

A、inventory control.

B、materials management.

C、procurement.

D、all of the above.

E、a and c only.

which of the following utility functions reflects risk-aversion:

A、uniform

B、increasing

C、decreasing

D、exponential

E、b and d only

the formal invitation to submit a price for specified goods/services is usually referred to as:

A、request for proposal

B、request for quotation

C、tender invitation

D、bid invitation

E、a and b only

to determine what causes the majority of quality problems in a process, a very useful tool is the:

A、cause and effect diagrams.

B、flow chart.

C、control chart.

D、pareto chart.

E、trend chart.

non-verbal communication includes:

A、body movement

B、gestures

C、facial expressions

D、the way we move our hands

E、all of the above

expectancy theory as applied to project management implies that:

A、the team will work the hardest on those goals that are clearly explained by the project manager

B、the more rewards that the project manager provides, the better the performance of the team

C、team members will work hardest for those project goals that also bring satisfaction to personal goals

D、employees will work hardest for those project goals which are accompanied by high levels of authority for the individual team members

E、none of the above